• Associate Customer Experience Designer (XD)

    Job Locations United Kingdom-London
  • Introduction

    The Economist Group logo



    The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to Apple TV/OTT apps and VR Experiences. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.


    With a growing global circulation and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications.

    The Economist’s product team is a passionate group of digital professionals who look after a number of digital products and services, both facing our readers and The Economist's businesses. The team consists of a range of skills, from product managers to delivery professionals, working in cross functional teams, on mobile products and experiences. Fostering strong agile engineering practices and making data-driven decisions the team plays a pivotal role in making our business partners deliver growth and we are seeking a Junior Customer Experience Designer to join this team.


    How you will contribute:


    • Form design specifications or briefs, ideate, design and prototype end-to-end journeys, experiences and new features that can be validated with users - working with different levels of fidelity as appropriate
    • With guidance and direction from your Lead Designer and User Research, conduct research and usability testing, such as  in-house lab sessions, guerilla research, and remote user testing. You would then document the insights you gained, share them with the experience team, and iterate upon your concepts and designs. Work with the design team to contribute to solutions to identified user problems, and work with the data team to combine quantitative and qualitative data into useful insights
    • Consider the holistic customer experience, thinking first of user journeys and information architecture, and generate solutions that reduce friction and offer the right content flows
    • Take ownership of the interaction design and consider the core micro-interactions across the user journey in order to solve the important user problems and help them achieve their goals

    Experience, skills and professional attributes

    The ideal skills for this role are:


    • A user-centred approach.
    • Demonstrate that you have learned and continue to study UX disciplines, such as journey mapping, rapid prototyping, user research and usability testing methodology, and the unique demands that different touchpoints require
    • Ability to effectively conceptualize and communicate detailed interaction behaviors
    • Experience with one or more core prototyping tools – Axure, Sketch, Figma, Atomic, Marvel, or similar
    • A strong portfolio that demonstrates your design methods and philosophy. Speculative work (existing site, feature redesigns etc.) is OK!
    • A strong collaborative personality, and an ability to maintain emotional distance from your designs and concepts 
    • Ability to present your work, and receive constructive feedback
    • Ability to  articulate design decisions that meet customer needs and business objectives to communicate in simple terms the value of good UX to all members of the product team and core stakeholders
    • Willingness to co-create solutions within the design team, , with confidence in what you can bring to the table to make the most out of the co-created ideas. We would like someone who considers the end to end journey, and how even a simple change can have cascading implications


    Desirable traits:

    • Interest in current affairs
    • Positive attitude
    • Willingness to learn and try new design, research, or workshop methods
    • UX obsessive, the more you’ve read, listened to, or watched - the better!
    • Curious, insatiable-learner obsessed with understanding why humans do what they do, their emotional states, and cognitive biases

    Interview process

    If selected for interview, you will be invited to an in-person interview where you will:

    • Showcase your portfolio
    • Discuss your approach
    • Be given the opportunity to ask questions


    If you are successful after this stage, you will:

    • Be assigned a small design task (deadline to be agreed on together, and to complete at home). There are no right or wrong ways to do this. We are mostly interested in how you work
    • Follow-up presentation of your work upon completion of this task


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