• CX Researcher

    Job Locations United Kingdom-London
    ID
    2019-5339
    Function
    Digital
  • Introduction

    The Economist Group logo

     

    We are seeking a Customer Experience Researcher to join The Economist in London.

     

    The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to Apple TV/OTT apps and VR Experiences. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. With a growing global circulation and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications.

     

    The Economist’s Digital Solutions team is a passionate group of digital professionals who look after a number of digital products and services, both facing our readers and The Economist's businesses. The team consists of a range of skills, from product managers to data scientists, working in cross-functional teams, on mobile products and business intelligence alike. Fostering strong agile engineering practices and making data-driven decisions the team plays a pivotal role in making our business partners deliver growth.

     

    As a UX researcher we would love you to come in and really make a mark by helping us to improve product delivery across the business. The individual will apply their initiative, expertise and experience to work with the business to ensure that a quality piece of software is released.

    In return you’ll get the opportunity to work on some exciting projects and will work with cutting edge technology in our London offices. You’ll get the chance to help shape the direction of our work, and inspire others, while using the latest tools and technologies.

    Accountabilities

    How you would contribute:

     

    • Working  closely with product teams to identify and create research plans to assist the Product Managers in validating/invalidating features and ideas
    • Define and plan all aspects of user research projects (both iterative and ad-hoc) relating to our mobile apps/website, prioritising the most pressing user and business problems 
    • Determine and conduct the most appropriate research methodology to address the key objectives with the ability to conduct a wide variety of techniques (both qualitative and quantitative)
    • Techniques to include: customer interviews, usability tests (both moderated and remote unmoderated), surveys, diary studies focus groups, concept and card sorts and tree tests, A/B testing, empathy maps and personas, customer journey mapping, etc.
    • Conduct research with a diverse set of users including internal clients and external readers/subscribers, and drive recruitment activities for user research (if required)
    • Effectively communicate results and share knowledge to the Product Manager and wider team turning findings into actionable steps and inform design/product decision with research insights
    • Appreciate robust research study design, but can also consider practical constraints and business goals – understand what 'just enough research' means
    • Collaborating with product teams and getting them involved throughout the research
    • Helping all parts of the business to understand readers/subscribers needs and building empathy with them

    Experience, skills and professional attributes

    The ideal skills for the role are:

     

    • The ability to run all aspects of qualitative user research projects as evidenced by a portfolio of work
    • Proven experience working on successful, large-scale, consumer-facing products
    • Experience working in a cross-functional team in an Agile development environment
    • Strong professional communication skills across multi-skilled stakeholder teams
    • Previous experience in mobile apps or in media is desirable
    • Evangelising user research within the different parts of the organisation

     

    The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, gender, religious beliefs, disability, sexual orientation or age.

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