• Salesforce.com Business Analyst

    Job Locations United Kingdom-London
    Information Technology
  • Introduction

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    The Salesforce.com Business Analyst will be dedicated to maximizing efficiency and capitalizing on the full features and benefits of Salesforce.com. The ideal candidate will be someone with excellent technical and communication skills who will work directly with our internal stakeholders to understand their needs and requirements. The Business Analyst will be responsible for creating technical requirements that can be implemented by their dedicated developer. In addition to the responsibilities listed below, this person will promote adoption, track new releases, keep current on AppExchange solutions, will provide training and more.


    How will you contribute:

    • Work with business stakeholders and end users to gather, understand, and define business requirements
    • Develop user stories and to-be process flows to support the design and development of Salesforce solutions
    • Work collaboratively with team members to design a solution that will meet the business requirements and fulfill user stories
    • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies when required and possible
    • Collaborate with developers to test and verify that solutions will meet the business requirements
    • Participate in key meetings including requirement sessions, system demos, user acceptance testing, and end user training

    Experience, skills and professional attributes

    The ideal skills for this role are:

    • Hands on knowledge of Salesforce declarative and programmatic development
    • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
    • Detail-oriented individual with the ability to quickly ramp up on new business needs, and technologies
    • Ability to communicate effectively with executives, business stakeholders, and developers
    • Proven record of creating intuitive solutions to solve business problems by leveraging Salesforce
    • Experience supporting an instance of Salesforce with 500+ users
    • Experienced in soliciting requirements from users and organizing them in well-formatted documentation; ability to translate between business users and development teams
    • Highly organized with a personal method to manage multiple competing priorities without falling behind


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