The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
Our digital products (our websites, apps, newsletters and audio editions) are significant drivers of profit whilst providing readers a means to enjoy our digital content. Ensuring that our products are optimised to support commercial goals is central to our ambition to deliver a world-class customer experience.
Working within the Digital Product Portfolio team, the Head of Website Optimisation, Customer Success is responsible responsible for ensuring one of our most important products, Economist.com is optimised to drive commercial value for the business as well as creating a best in class experience for visitors and customers when subscribing or accessing their account.
Being a key role central to our growth strategy, you’ll will thrive on utilising analysis to identify & articulate commercial product opportunities, determine product development priorities and inform our digital product optimisation strategy. The ideal candidate, will also be a natural people person, being able to build strong relationships and collate requirements from a diverse group of stakeholders within senior management, including editorial, marketing, circulation and media services.
How will you contribute:
The ideal skills for this role: