• Customer Services Executive - Economist Events

    Job Locations United Kingdom-London
    ID
    2018-5086
    Function
    Customer Service/Support
  • Introduction

    Events logo

     

    Economist Events brings the rigour of informed analysis and intelligent debate that The Economist is known for to life on stage in international forums. We host over 80 events annually in over 30 countries on topics that convene world-class thought leaders on a range of strategic business issues.

     

    There is a new opportunity within Customer services where you will be responsible for maintaining client satisfaction through the smooth running of event registration. Working as part of the events team to ensure the successful management of events from processing customer data, co-ordinating communications, managing registration system and running registration on-site at events.

    This position is a fixed-term contract until April 2019.

    Accountabilities

    How you will contribute:

    • Acting as first point of contact for all internal and external queries and delivering a professional and responsive service at all times
    • Managing the events inboxes for EMEA, US and APAC markets
    • Processing payments, invoices and refunds for delegate registrations
    • Processing and managing customer data using a range of databases, ensuring GDPR compliance is followed externally and internally
    • Coordinating and editing customer communications
    • Manage the global cvent registration platform
    • Managing registration at events (throughout the EMEA region) and assisting other members of the team where necessary
    • Internal contact for OnArrival onsite check-in equipment
    • Organising pre-event materials and liaising with the operations team on logistical issues
    • Collating and analysing customer feedback
    • Active support of peers in the marketing, programming, customer service and meeting planning teams and providing customer services input for events where required
    • Ad-hoc marketing activities, including email retention campaigns

    Experience, skills and professional attributes

    The ideal skills for this role are:

    • At least 2+ year's of experience within B2B events is ideal
    • Preferably educated to degree level
    • Experience of working in a customer service role in a corporate environment.
    • Experience of processing information using databases.
    • Intermediate knowledge of Excel.
    • Experience of working in events would be advantageous but is not essential.
    • Experience of using Salesforce would be preferable.
    • Experience of using CVENT would be preferable.

     

    You will be able to demonstrate:

    • Excellent communication skills, both written and verbal with polite telephone manner.
    • Ability to organise, manage and prioritise a busy workload.

     

    If this role matches your skills, experience and motivations then please submit your CV with a covering note identifying why you feel you would be a great addition to the team along with your salary expectations.

    In return, we provide a supportive and progressive environment with a wide range of opportunities for you to grow both personally and professionally.

    The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.

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