• SysOps Engineer

    Job Locations United Kingdom-London
    Cyber Security and IT Support
  • Introduction

    The Economist Group logo


    The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.



    We are recruiting a SysOps Engineer to support the users as well as the networks and systems that underpin the weekly creation and publishing of The Economist and related publications. The successful applicant will work in a team of 4 providing support Mon-Fri on a shift basis at our London offices.  


    How you will contribute:


    • Develop a thorough understanding of the systems used to create and distribute The Economist and it’s sister publications, and the touch points between these systems
    • Support and maintain the publishing systems and work in conjunction with vendors / support partners, minimising business disruption
    • Provide a high quality and efficient end user IT support service.  1st to 2rd/3rd line support is provided by team members
    • Manage the AWS environments to ensure a highly available environment using automation where possible
    • Create infrastructure as code to roll out updates to the AWS environments using the Dev/Staging/Production workflow
    • Understand networking, firewalls and I.T security
    • Monitor the systems pro-actively (health-checks) - physical/VMware/AWS - including networks management to mitigate any impact of failures to editorial and production teams
    • Cost optimisation of services - efficient use of cloud based services, non-wastage of licenses, innovative use of current systems
    • Work with other Group IT teams to implement Group standards for internal and external users and maintaining healthy working relationships
    • Ensure best practices are adhered to with current and future systems
    • Support and maintain the the software deployment tool and imaging software
    • Ensure that the security and integrity of the Newspaper’s systems are provided, and the implementation of back-up and contingency plans and procedures

    Experience, skills and professional attributes

    The ideal skills for this role are:


    • A good understanding of both MacOS and Windows
    • The ability to work shifts - includes two late nights every few weeks.  No night work.
    • Excellent communication and interpersonal skills
    • Capacity and willingness to perform duties with initiative and resourcefulness
    • The ability to work in a deadline-driven environment
    • The willingness and ability to learn new skill sets
    • Flexibility, and be self-sufficient and able to evaluate and set priorities when working under pressure or unsupervised
    • Good spoken and written English
    • Problem solving skills
    • Customer service skills
    • The ability to function in a collaborative environment; sensitivity to others; high integrity and intelligence; excellent judgement


    It will also help if you have experience in:


    • Linux, Clustering,
    • Databases (SQL, Oracle, MariaDB)
    • AWS
    • Citrix XenApp
    • LAN/MAN/WAN communications
    • Programming languages - Javascript, Python
    • RESTful APIs


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