• Salesforce.com Administrator (London)

    Job Locations United Kingdom-London
    ID
    2018-4861
    Function
    Information Technology
  • Introduction

     

    The Economist Group logo

     

    The Economist Group has a global 650 seat implementation of Salesforce.com. This is spread over several businesses and different revenue streams. There is integration with related marketing products, and some use is made of the Force.com platform.

    We are looking for an experienced Salesforce Administrator to support the expansion of our Salesforce capabilities and assist with a new implementation of Salesforce.com within our circulation business.

    This role consists of managing Salesforce.com users, data and system configuration, together with system maintenance and customization to support business requirements and recommending opportunities for on-going improvements.

    Accountabilities

    In this role you will be responsible for

    • Providing support for the day to day management of the Salesforce.com
    • Ensuring that a high level of data accuracy and integrity is maintained on Salesforce.
    • Performing administrative tasks such as setting up users, creating or updating fields, work-flows, reports and dashboard and managing data using data loader or other tools
    • Provide admin and developer support for the design and implementation of Salesforce within the circulation business,  involving complex integrations with other eBusiness, Marketing and Finance platforms
    • Proactively interacting with stakeholders to understand Salesforce requirements and subsequently translate them into technical stories for the Salesforce developers. This will involve chairing information gathering workshops, conducting one to one interviews and producing documents to allow data capture.
    • Performing and executing all functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing. 
    • Working with business colleagues to gain user acceptance and take up
    • Support data management activities to ensure a high level of data quality and integrity is continuously maintained.
    • Recommending and ensuring the required configuration and process automation are4in place to enforce a high data standard.
    • Creating custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
    • Keeping up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention.
    • Developing a continuous Salesforce training program to ensure users are always up-to-speed with new features.
    • Create new and keep existing Salesforce related technical documents or training materials up-to-date.
    • Delivering Salesforce training session to both new and existing users.
    • Troubleshoot issues raised by users and provide prompt resolution. Escalate to senior team members within the internal team or Premier Support as necessary.

    Experience, skills and professional attributes

    To succeed in this role you will have

    • Several years Salesforce experience gained in a similar role, certifications are not required but they would be looked upon favorably
    • A strong understanding of how to customize Salesforce.com to drive sales and marketing efficiency and have experience integrating Salesforce with other platforms
    • Proven experience with Sales, Marketing and Service Cloud
    • Experience from analysis and design through to successful implementation of com, including Apex and Visual Force developments
    • A proven track record of successfully project delivery with at least two full project life-cycles completed
    • Experience in business-driven and test-driven development.
    • Data analysis and management experience
    • A proven track record of teamwork with non-technical client staff and colleagues
    • Experienced business analyst with excellent reporting skills.
    • Previous experience in B2C Salesforce environment or Media sector is a plus
    • Been educated to a minimum of “A” Level (or equivalent) standard, but preferably degree level or equivalent
    • Strong experience with MS Excel
    • Experience using mass data upload and update tools, preferably Demand Tool
    • Professional training in application design and development or solutions architecture or some equivalent discipline

    The successful candidate will:

    • Be highly computer and data literate, a logical thinker, reliable, an efficient and strong communicator.
    • Have excellent English language skills
    • Be a team player,  diplomatic and works well with peers and senior staff
    • Be intellectual curios with outstanding analytical skills
    • Be Result-oriented and have a positive attitude

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