• Sales Support Executive

    Job Locations United Kingdom-London
  • Introduction

    The Economist Group logo


    The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of media formats, from social media channels, newspapers and magazines in print to conferences and other digital services.


    We are currently seeking an Executive to work in the Sales Services team within our Publisher division as a permanent member of the team. The Sales Services team is responsible for providing sales support to the advertising sales teams globally from order to invoice, and for advertising revenue reporting on a global basis across print, digital and online platforms. The team also performs an important role in data quality of the customer database, as well as checking invoices prior to dispatching to clients.


    How will you contribute:


    Order input


    The Executive will be responsible for handling all matters relating to the booking process for assigned clients across all platforms, including

    • Reserve positions and handling the queuing process of positions in all publications
    • Receiving the advertising orders and checking that all necessary back-up documents have been provided by the sales teams
    • Process orders accurately to strict publication deadlines
    • Seeking credit approval for new clients, or ensuring that pre-payment is received prior to publication
    • Responsible for entering the order details accurately, clarifying any ambiguity, and liaise with the Ad Production teams to ensure successful delivery.


    • Carry out pre-billing checks prior to invoice runs checking for commissions, local taxes, completeness of addresses, etc.
    • Produce weekly, quarterly and annual invoicing from the Elan booking and invoicing system for any product processed by the Sales Services team.
    • Dispatch invoices, voucher copies and tear-sheets to customers as required.
    • Prepare pre-payment invoices when required to gain payment from customers.
    • Handle voucher copy requests from clients and Sales teams, and manage copy archive.

    Commissions to external agents

    • Calculate commission payments due to external sales agents using MCaP
    • Prepare and send commission statements to external sales agents
    • Handle queries arising

    Other duties as and when required

    • Provide analysis and reports from Qlikview and Elan as required on a weekly, monthly or ad hoc basis for sales teams, finance teams or directors.
    • Assist in keeping the customer database up to date and clean, and participate in data cleansing when required.
    • Assist with queries
    • Assist or provide cover for other Sales Services staff as necessary.
    • Other tasks as required by the Sales Services Director or Ad Control Manager.

    Experience, skills and professional attributes

    The ideal skills for this role are:

    • Relevant experience in a similar role is essential
    • Educated to at least A level (maths) or the equivalent is essential
    • Finance or accountancy related background an advantage
    • Experience of database/data entry to high level of accuracy
    • Experience of working in a multi-currency support function
    • Experience in using reporting packages an advantage (Qlikview)
    • How to present numbers to sales and finance people in the most effective way
    • Basic data analysis and understanding of data quality
    • Microsoft Office package (Excel in particular) essential
    • Fluent in English essential

    Personal attributes & skills

    • Attention to detail
    • Organised and methodical approach
    • Numerate – must be comfortable working with numbers
    • Process driven
    • Proactive and responsive team player
    • Strong interpersonal & communication skills, both verbal and written
    • Strong, conscientious work ethic
    • Ability to work with sales teams from around the world
    • Ability to work to a high level of accuracy and under the pressure of deadlines
    • Professional, flexible approach


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