As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries.
Currently, The EIU has an opportunity for a Director of Client Services Asia in our Hong Kong office. In this role you will manage a team of client service managers and account executives that renew and upsell EIU products and services to our existing clients. You will also be responsible for developing client relationships that promote retention, loyalty and investment for your own set of accounts.
The Director will be the primary conduit between the Global Director of Client Services and the team, ensuring that the monthly targets for renewal, upsell and new business are reached and exceeded. You will also serve as the liaison between the client service team, and EIU editorial analysts and EIU technical support teams. You will lead the team in negotiating renewal terms, implementing annual price increases and selling additional subscription services to the client. You will also manage personnel issues and hire open vacancies.
In the role you will be expected to:
To succeed in the role you must have:
To succeed in the role you must demonstrate: