• Events Assistant (Japanese speaker)

    Job Locations China-Hong Kong
    ID
    2018-4709
    Function
    Events
  • Introduction

    Events logo

    The Economist Events—the award-winning events and conferences division of The Economist Group, Asia Pacific—seeks an Events assistant (part-time) to support the events team and the upcoming project Japan Summit 2018 to be held in Tokyo on November 14th 2018. This role is responsible for providing a high level of in- and out-bound customer service, liaising with speakers and VIP guests, and executing related administrative tasks in Japanese on behalf of The Economist Events team with the objective of securing 20+ speakers and 100 guests.

    Accountabilities

     

    Programme team support:

    • Support the editorial team in recruiting speakers and make follow-up calls to a targeted speaker list
    • Reply to inbound enquiries in Japanese (phone calls and emails) 
    • Translate communications as requested

     

    Marketing team support:

    • Manage enquiries in Japanese (phone calls and emails); provide requested information and follow-up in a timely manner.
    • Support the marketing team in recruiting paid delegates and VIP guests: send invitations (email, print and fax as requested) and answer enquiries in Japanese
    • Follow-up with calls in Japanese to a targeted list of C-level executives in Japan and to a targeted list of prospects
    • Liaise with customer service to ensure guests confirmed to attend the Japan Summit 2018 flow in the registration process
    • Support the marketing team with project-related administrative task that requires translation in Japanese 

    Employment period: (500-600 hours)

    • From June 18th to November 26th
    • Part-time work in the HK office

     

    Experience, skills and professional attributes

     

     

    To succeed in the role you must have:

    • University level education preferred
    • At least 1 year experience preferred in a customer service, membership or an events environment
    • Understanding of principals of good customer service delivery
    • Proficiency in Word, Excel and CRM (not mandatory)
    • Proficiency in written and spoken English
    • Fluent in Japanese (spoken and written)

    You will be able to demonstrate:

    • Ability to be a results-oriented, self-starter with the drive and determination to succeed
    • Excellent communication skills responding to customer service enquiries quickly and effectively
    • Ability to be an independent and resourceful team player, used to sharing information with colleagues

     

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