The Economist

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IT Infrastructure Engineer

IT Infrastructure Engineer

Job Locations 
United Kingdom-London
Information Technology

More information about this job


The Economist Group Logo


The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.


The IT department supports business systems such as the Economist Newspaper publishing systems, sales and marketing and PeopleSoft/Oracle financial and HR systems; we also provide the networks and desktop services that allow us to work productively.


We are looking for an Infrastructure Engineer to support, improve and extend the IT infrastructure at locations managed by our IT Operations EMEA team.The role is split between providing day to day operational support for existing infrastructure services and users of those services, and project based work leading to the development and deployment of new infrastructure services, on premise, as a service and in the cloud.




In this role you will be expected to:  

  • Work a shift pattern as part of a team to ensure that technical support is provided between 08:00 – 18:00 Monday to Friday. There is an expectation of flexibility when necessary to complete tasks which have a direct impact on services and operational functions
  • Provide a comprehensive, efficient, high-quality 3rd line technical support service for all aspects of the core network and server infrastructure and related technologies, ensuring minimum disruption to operational functions
  • Manage own workload to meet organisational needs, adapting to changing priorities and accommodating interruptions due to queries and / or unexpected failures requiring immediate response
  • Deployment and support of infrastructure (MAN, WAN, WLAN and LAN) including servers, routers, switches, VPNs and firewalls and associated software and configuration services
  • Responsible for the configuration, installation, repair and maintenance of high-value and service-critical IT equipment to ensure optimum performance and maximum availability of infrastructure systems
  • Record and update all ‘changes’ in the Change Control system
  • Provide expert input into any business process / project / initiative which may impact upon / be impacted by IT infrastructure
  • Ensure that the service provided by the Operations team meets the Service Level Agreements with our customers
  • Implement system upgrades, enhancements and patches both internally and through 3rd party suppliers; ensure all systems are kept in a stable ‘supportable’ state at all times
  • Ensure the system backups are successful and that data restoration is achievable to a position satisfactory to the application user / administrator
  • Promote the services of the team in a way that improves the customer perception of the Global Technology team
  • Enforce IT policies; document and maintain relevant procedures; create and update configuration information
  • Ensure all information security standards are complied with and remediated where necessary

Experience, skills and professional attributes


To succeed in the role you must have:

  • Ability to set-up and diagnose technical problems using but not limited to the following technology: VMware, Hyper V, Microsoft product suite, Symantec AV, Google Apps
  • Exposure to Cloud based technologies such as AWS & Azure
  • Ability to set-up and diagnose technical problems on the following Operating Systems: Microsoft Windows 7-10, Microsoft Server and MAC IOS. (Linux an advantage)
  • Management of customer and group accounts, group policies, TCP/IP, DHCP and DNS using Microsoft network management tools
  • Management of backup and recovery services
  • Knowledge of various hardware systems, including HP servers and switches, SAN storage, Cisco routers, Cisco and Fortigate firewalls
  • Monitoring systems using tools such as Solarwinds and Pingdom
  • Experience with LANs, MANs, WANs and SANs
  • Track record of successful IT service delivery and support into multi site organisations
  • Understand emerging technologies
  • International experience preferred

You will be able to demonstrate:

  • A genuine interest in information technology issues and trends

  • The ability to take ownership of a problem and ensure its successful resolution

  • The ability to troubleshoot and remain calm under pressure

  • A team worker spirit and the willingness to share knowledge