The Economist

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Operations and Account Manager

Operations and Account Manager

ID 
2017-4327
Job Locations 
AE-Dubai
Function  
Sales/Business Development

More information about this job

Introduction

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This is a new position for the growing Dubai chapter of The Economist Corporate Network, part of The Economist Intelligence Unit. The person will be responsible for sales and events operations and also for managing relationships with our C-suite executive clients. 

 

As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries. The Economist Corporate Network (ECN) is the briefing and networking service of the Economist Group. Through our members-only C-suite forums we help international firms understand the political, economic and business environments of the high-growth markets where they operate. We work with them to assess risks, opportunities, trends and issues of importance and how to respond to them.

 

In this newly-created role you will manage the commercial and operational side of our business in Dubai. You will also manage our existing member relationships and ensure timely renewals. You will be responsible for supporting the business development manager and network director in the provision of our service to clients in Dubai.

 

Accountabilities

In this role you will be expected to: 

  • Meet and exceed revenue and renewal targets in the region
  • Build and broaden relationships with existing clients and ensuring client satisfaction
  • Ensure the right level and number of participants attend member events
  • Take ownership of your remit as if it was your own business
  • Sales operations including contract processing and billing
  • Account servicing and member relations
  • Event planning and logistics
  • External communications
  • General administrative support
  • Act as a trustworthy and reliable Economist Group brand ambassador

Experience, skills and professional attributes

To succeed in this role you must have:

  • Experience in account management, a customer facing admin, event planning or project coordination role
  • Strong negotiation skills
  • Good organization skills
  • Excellent communication skills with fluency in English
  • Ability to build and maintain trusted partner relationships at the highest level (C-suite/executive)

You will be able to demonstrate:

  • Ability to work independently and to be a self starter
  • High degree of intellectual curiosity, and an interest in international business and current affairs
  • Dedication to quality and client satisfaction
  • An engaging personality that thrives in a highly personalized service and sales environment
  • Ability to get on with a wide range of personalities and cultures
  • Confidence to approach people at high levels of seniority
  • An ability to thrive upon expectation and exposure