The Economist

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Client Relationship and Registrations Executive

Client Relationship and Registrations Executive

ID 
2017-4267
Job Locations 
United Kingdom-London
Function  
Events

More information about this job

Introduction

 EcoLogo2013Web Eurofinancelogo

 

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

 

Running more than 50 events worldwide, EuroFinance enables treasurers and CFOs to exchange innovative strategies, best practice and expert opinion.Through our in-depth research with over 2,000 corporate treasurers every year, EuroFinance has a unique insight into the trends and developments in cash management and treasury, and an unrivalled global viewpoint.

 

We are currently recruiting a Client Relationship and Registrations Administrator to provide excellent customer service to clients and delegates participating at EuroFinance conferences and events.  The registrations team is the ‘front face’ of the Company, dealing with delegate registrations, queries and requests for information.

Accountabilities

In this role you will be expected to:

  • Provide accurate and efficient registration of all attendees to events, including on-site as required for events held worldwide
  • Set up scheduled events on the system
  • Process registrations and deal with related queries (refunds, credit notes, amendments) and related filing
  • Produce and send out delegate joining instructions, produce badges for each event as required
  • Liaise with sponsors/exhibitors regarding their registrations on a regular basis, monitor and ensure sponsor/exhibitor registration allocation, discount and bulk delegate plans
  • Produce invoices (and credit notes) and reconcile with accounts
  • Liaise on regular basis with the accounts department regarding payments and outstanding debts
  • Carry out effective credit control for EuroFinance Conferences, to ensure payment prior to the event and minimize bad debts
  • Continuously upgrade delegate information and maintain an up-to-date level of data in order to support the implementation of a an effective database
  • Cross-selling current and future EuroFinance events
  • Produce reports daily and as required, including badges, attendee lists, delegate certificates, marketing, tracking and revenue etc, liaising with systems developer as required
  • Develop and recommend new reports and carry out regular database updating and cleaning 
  • Be an active member of the accounts and event management teams
  • Provide excellent customer service
  • Ensure related stationery supplies (certificate paper, badges, badge holders) are maintained
  • ​Create and maintain speaker information on the website

Experience, skills and professional attributes

 To succeed in the role you must have:

  • Experience gained in the events industry or customer services role
  • Fluency in English (both spoken and written), any other European language an advantage
  • PC literacy - Word, Excel (Advanced), Powerpoint, database management
  • Excellent communication skills with the ability to be able to converse with a multicultural client base

To succeed in the role you will be able to demonstrate:

  • Cross-cultural sensitivity
  • Attention to detail, analytical, organised and be a good team player
  • A passion for excellent customer service
  • Excellent organisational skills
  • Result driven, showing initiative and creativity
  • Ability to juggle and meet deadlines, cope well under pressure