The Economist

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Sales Support Executive

Sales Support Executive

Job Locations 
United Kingdom-London

More information about this job




The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of media formats, from social media channels, newspapers and magazines in print to conferences and other digital services.


We are currently seeking an Executive to work in the Sales Services team within our Global Media Businesses division. The Sales Services team is responsible for providing sales support to the Sales teams globally from order to invoice, and for advertising revenue reporting on a global basis across print, digital and online platforms. The team also performs an important role in data quality of the customer database, as well as checking that invoices prior to dispatching to clients.


In the role you would be expected to:


Order input

  • Once fully trained the Executive will be responsible for handling all matters relating to the booking process for assigned clients across all platforms, including
  • Reserve positions and handling the queuing process of positions in all publications
  • Receive the advertising orders and checking that all necessary back-up documents have been provided by the sales teams
  • Process orders accurately to strict publication deadlines
  • Seek credit approval for new clients, or ensuring that pre-payment is received prior to publication
  • Responsible for entering the order details accurately, clarifying any ambiguity, and liaise with the Ad Production teams to ensure successful delivery.


  • Carry out pre-billing checks prior to invoice runs for commissions, local taxes, completeness of addresses, etc.
  • Produce weekly / quarterly / annual invoicing from the MSG database for any product processed by the Sales Services team.
  • Dispatch invoices, voucher copies and tear-sheets to customers.
  • Prepare pre-payment invoices as and when required to gain payment from customers.
  • Handle voucher copy requests from clients and Sales teams, and manage copy archive

Other duties as and when required

  • Provide analysis and reports from Qlikview as required on a weekly, monthly or ad hoc basis for sales teams, Directors or Finance.
  • Assist in keeping the customer database up to date, and participate in data cleansing when required.
  • Assist with queries
  • Assist or provide cover for other Sales Services staff as necessary.
  • Other tasks as required by the Sales Services Director or Ad Control Manager.

Please note that normal hours will be 09.30 to 17.30, but may vary between the hours of 09.30 and 20.00

Experience, skills and professional attributes

To succeed in the role you must have:

  • Educated to at least A level (maths), or the equivalent
  • Finance or accountancy related background desirable
  • Experience of working with databases and data entry is a must
  • Experience of working in a multi-currency support function
  • Experience of publishing desirable by not essential
  • Experience in a sales support function desirable but not essential
  • Knowledge of reconciling numbers effectively
  • Experience of presenting numbers to stakeholders effectively
  • Good working knowledge of Microsoft Office package (Excel in particular) essential
  • Experience in using reporting packages an advantage (Qlikview, Business Objects)

To succeed in the role you will be able to demonstrate:

  • Attention to detail and an organised and methodical approach
  • Numerate - good with numbers
  • Process driven attitude
  • Be proactive and responsive team player
  • Strong interpersonal & communication skills, both verbal and written
  • Strong customer service ethic
  • Ability to work with sales teams from around the world
  • Ability to work to a high level of accuracy and under the pressure of deadlines
  • Professional, flexible and conscientious approach