The Economist

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Digital Publishing Systems Manager

Digital Publishing Systems Manager

Job Locations 
United Kingdom-London
Information Technology

More information about this job




The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight, and our advocacy of economic and political freedom around the world.

Our Global Technology team provides services to The Economist Group businesses and is responsible for IT operations, infrastructure, systems and support.

We are currently looking for an experienced publishing systems manager to join us. This is a key role within the technology team, but also a critical bridge between the Editorial, Graphics, Production and Systems teams. The Digital Publishing Manager is responsible for people, processes and systems that are vital to the creation of our content and, by extension, the production of some of our most important products: The Economist, 1843, The World In, Which MBA, and our digital editions. As a member of our Global Technology management team, this role will help lead our digital transformation as we adopt a more rigorous service management framework and an agile methodology. The Digital Publishing Manager will also drive our change from a print publishing system to a modern content authoring platform.


The role requires a degree of flexibility and collaborative working within Global Technology and across the business. It is also imperative that this person is able to manage relationships with external partners, service and hosting providers to deliver reliable, high quality, cost effective services.


In this role you will be expected to:

  • Create and implement a technology strategy
    • Develop a strategy for continuous improvement of our Editorial technology services in close coordination with business stakeholders and colleagues on our Global Technology and Digital Solutions teams
    • Drive our digital transformation plans forward as we move from a “print-first” to a “create once, publish everywhere” platform
    • Stay abreast of industry advances to support the delivery of strategic plans
    • Propose changes that exploit technology advances in order to increase productivity, increase revenue, reduce cost or reduce risk
  • Manage and develop the Publishing Systems team
    • Lead and motivate a team of four to deliver high quality support and systems management; promote a customer-focused attitude within the technology team
    • Develop the skills and capabilities of team members through coaching, training and knowledge sharing
    • Build relationships across our technology and editorial teams to create opportunities to deliver value to customers, both internal and external
  • Ensure high standards of system performance, availability, security and support
    • Establish and maintain service levels of technology solutions in partnership with IT colleagues and external companies; all production systems are to be proactively monitored, reported on, and supported to the agreed service requirements, which can be up to 24 x 7
    • Adhere to all agreed standards for regulatory compliance, security and configuration
    • Ensure the effective and timely resolution of all incidents and problems across the infrastructure and applications in the assigned portfolio
    • Ensure that business continuity and disaster recovery plans are documented and tested regularly
    • Manage communications related to incidents and problems to ensure that service stakeholders are kept informed and are updated on progress through to resolution
    • Assess the risks to all services in the portfolio and inform the relevant stakeholders
  • Propose and manage an annual budget
    • Plan activities and initiatives for subsequent financial years and outline the P&L and capital costs to implement those plans
    • Operate within the agreed budget and report on monthly expenditures
    • Manage vendor relationships to obtain effective services at competitive costs
  • Implement and monitor a set of agreed service management processes
    • Foster a culture of continuous improvement; propose changes to practices and processes that drive the team to deliver services more efficiently
    • Adopt an iterative and agile development methodology to introduce changes more safely and effectively

Experience, skills and professional attributes

To succeed in the role you must have:

  • Significant IT experience, with previous roles managing operations and production systems in a business critical, deadline driven publishing or media environment
  • Strong commercial understanding and focus, with experience of managing budgets
  • Experience managing 3rd party suppliers
  • Experience working at all levels within an organisation up to senior management level
  • Degree in IT or Business equivalent
  • Appropriate professional qualifications or certifications such as ITIL Foundation
  • Knowledge of content authoring platforms such as CCI, ATEX or Censhare
  • Knowledge of digital imaging systems
  • Experience with workflow creation and management
  • Knowledge of RIPs and print formats
  • Expertise in Mac OSX and Windows operating systems
  • Knowledge of good practices in cyber security and risk management
  • The successful candidate in this role should expect to be available during non-standard working hours

To succeed in this role you will be able to demonstrate:

  • Excellent communication and interpersonal skills
  • Integrity, emotional intelligence, initiative, resourcefulness and excellent judgement
  • The ability to build trust across teams, articulate common goals and lead colleagues to successful outcomes despite setbacks and challenges.
  • A collaborative mind-set
  • Flexibility and adaptability to change