The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight, and our advocacy of economic and political freedom around the world.
Our digital solutions team provides services to The Economist Group businesses and is also responsible for the flagship products including Economist.com and The Economist digital apps.
A key role within digital team, responsible for the overall delivery of all operations and associated infrastructure within their assigned portfolio. The Service Manager is responsible for the quality of delivery of the operational services in their portfolio. This covers the ownership of the in-life service and guardianship of any changes introduced to their portfolio, including knowledge of cost of ownership.
The role requires a degree of flexibility and collaborative working within Technology and across the business, as well as working closely with their portfolio hosting providers (i.e. Amazon and other third parties) to deliver the quality and reliability of the end-to-end operational services. This role ensures that their assigned portfolio delivers value to its customers from its service delivery.
The successful candidate in this role should expect to be available during non-standard working hours.
In this role you will be expected to:
Actively implement best practice throughout their portfolio to ensure the quality of all deliverables
To succeed in the role you must have:
To succeed in this role you will be able to demonstrate: